Delivery
TSA Martial Arts aim to dispatch your goods on the same day that you make the order (subject to stock availability, of course) but please allow 3-5 days for delivery.
Standard deliveries within the UK are made using Royal Mail first class post and the total cost of delivery is calculated during checkout. If your order is urgent, then you also have the option to specify either 48 hour or 24 hour delivery which will incur an extra delivery charge.
Packing & Delivery Costs
The cost of packing and delivering your order is calculated during checkout and is based on the total size and weight of your order.
Shipping
Shipping should be calculated accordingly with how many items and weight total weight for the UK mainland should not go over 30 kgs per box.
Returns
Cancelling your order
If you change your mind once you've placed an order, you have the right to cancel the contract under the following conditions: -
- - If your whole order remains un-dispatched, we'll be happy to cancel it and refund you in full, immediately.
- - If your order is in or has already been dispatched, then you have the right to cancel the contract, in writing, within 7 working days from the day after you receive the order.
Once we are in receipt of the goods, we will refund you in full within 7 working days.
When you can return something
Any item you buy can be returned (with its original packaging if possible) for refund or exchange within the first 14 days. This service can also be offered for up to three months, at our discretion.
Any item that has been sent to you in error can be returned for replacement or refund within the first three months.
Please note that if you are returning your entire order for any reason you should also include any additional items or gifts that were included with that order.
Return Postage Costs
TSA Martial Arts do not operate a free returns policy. We therefore strongly recommend that you return your items to us using Royal Mail Recorded or Special Delivery and obtain a certificate of posting for your records.
Note: TSA Martial Arts will not be held liable for the transit loss of any returned items/parcels and we cannot accept responsibility for goods that are not signed for at our warehouse.
You should also note that regretfully, we do not pay the cost of return postage. This does not affect your statutory rights.
Refunds
Where possible all refunds are processed within 7 day of receiving the returned items.
If you paid for your order by credit card, debit card or cheque any refund will be paid directly back into your account. If you paid by postal order or gift voucher you will receive a postal order or vouchers respectively for the refunded value.
Replacements
If you return an item for exchange for the same item, another size or colour, or different items of the same value, your replacement will be dispatched within 7 days of receipt (subject to availability).
If you want to exchange for items of a higher value the same 7-day period applies but we need you to enclose payment for the difference with your returned item. If the replacement is of lower value we will refund the difference. (NB Generally with credit card or debit card transactions we will refund the full amount and recharge for the new value.)
Sometimes the item you've requested as a replacement will no longer be available. If this happens we will pay back your full purchase price as with any other refund. Occasionally we will replace the item with something else; in this case if the replacement is of lower value we will refund the balance of your original payment.
Free Delivery Offer
If your order totals over £100 then you will be eligible for FREE delivery, if delivery is to an address in the UK.
However, please note that the FREE delivery offer does not apply to any orders that include the following items due to their exceptional weight and / or unusual shape:
- - Filled Punch Bags
- - Long Weapons (staffs, swords, etc)
- - Mats / Jigsaw Mats
- - Other items of unusual or long shape (over 120cm long)